Shipping policy

We are committed to providing you with a high-quality shopping experience and ensuring your order is delivered safely and promptly. Below are our shipping policies and procedures:

Order Processing Time

All orders are processed within 1-3 business days after payment is received. Please note that we do not ship on weekends or public holidays.
Customized or personalized items may require additional processing time, which will be specified on the product page.

International Shipping

We offer global shipping services from China. The estimated delivery time and cost for international orders vary depending on the destination country and selected shipping method. Please note that international orders may incur additional customs duties and taxes, determined by local customs authorities and borne by the customer.

Shipping Time

Below are the estimated delivery times for each region:

North America

United States:
- East Coast (New York, Virginia, Massachusetts, etc.): 7-10 business days
- Midwest (Illinois, Ohio, Michigan, etc.): 7-10 business days
- South (Texas, Florida, Georgia, etc.): 7-10 business days
- West Coast (California, Washington, Oregon, etc.): 7-10 business days
- Other regions: 8-12 business days
Canada:
- All provinces: 7-10 business days

Asia-Pacific

East Asia (Japan, South Korea, etc.): 7-10 business days
Southeast Asia (Singapore, Malaysia, Thailand, Philippines, etc.): 4-7 business days
South Asia (India, Pakistan, Sri Lanka, etc.): 12-18 business days
Oceania (Australia, New Zealand, etc.): 10-15 business days

Europe

Western Europe (UK, Germany, France, Netherlands, Belgium, etc.): 10-15 business days
Northern Europe (Sweden, Denmark, Finland, Norway, etc.): 10-15 business days
Southern Europe (Italy, Spain, Portugal, Greece, etc.): 10-15 business days
Eastern Europe (Poland, Czech Republic, Hungary, Romania, etc.): 12-18 business days

Middle East and Africa

Middle East (UAE, Saudi Arabia, Israel, etc.): 12-18 business days
Africa (South Africa, Nigeria, Egypt, etc.): 12-18 business days

Latin America

South America (Brazil, Argentina, Chile, etc.): 12-18 business days
Central America and Caribbean (Mexico, Dominican Republic, etc.): 12-18 business days

Order Tracking

Shipping Notification: Once your order is shipped, we will notify you via email and provide a tracking number.
Online Tracking: You can track your package in real-time using the provided tracking number on the courier company's website.

Delivery Issues

Non-Delivery: If your package does not arrive within the estimated delivery time, please contact our customer service team (support@dokit-studio.com), and we will assist you in resolving the issue.
Damage or Loss: If your package is damaged or lost during transit, please contact our customer service team immediately, and we will work with the courier company to resolve the issue as quickly as possible.

Order Changes or Cancellations

Order Changes: If you need to change order information (such as address, quantity, etc.), please contact our customer service team within 24 hours of order confirmation.
Order Cancellation: If you need to cancel your order, please contact our customer service team within 24 hours of order confirmation. We will do our best to accommodate your cancellation request, but if the order has entered the shipping process, it cannot be canceled.