FAQ — Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about DoKit Energy crystals, shipping, and care.

About Our Crystals

Are your crystals 100% natural?

Yes. All DoKit crystals are 100% natural — never dyed, lab-grown, fused, or chemically treated. We work with trusted mining partners and perform multi-step inspections for structural integrity, natural texture, and energetic clarity. Visible inclusions and natural variations are signs of authenticity, not defects.

Do the crystals actually have energy properties?

Crystals have been used for thousands of years across cultures for their energetic and healing properties. At DoKit, we believe natural crystals carry the frequency of their formation — millions of years of geological energy. Many customers report real shifts in mood, focus, and emotional state when working with crystals intentionally. We encourage you to set your intention, wear your crystal mindfully, and observe the changes.

How do I choose the right crystal?

Start with your intention. Ask yourself: what do I need most right now? If you need grounding and protection, choose black crystals (Obsidian, Hematite). For love and heart healing, choose pink or green stones (Rose Quartz, Jade). For wealth and confidence, choose golden crystals (Citrine, Tiger Eye, Pyrite). You can also take our Chakra Test to get a personalized recommendation.

How do I cleanse and activate my crystal?

New crystals absorb energy during shipping and handling. Before first use: (1) Hold the crystal under cold running water for 30 seconds, or leave it in moonlight overnight. (2) Hold it in both hands, close your eyes, and set your intention — speak it aloud or silently. (3) Wear it on your left wrist to receive energy, or your right wrist to project energy outward. Cleanse monthly, or whenever the crystal feels energetically heavy.

Orders and Shipping

How long does shipping take?

Standard international shipping: 7–15 business days. Express shipping: 3–7 business days. Orders are processed within 1–3 business days. You will receive a tracking number once your order ships. We ship worldwide from Singapore.

Do you offer free shipping?

Yes! Free standard shipping is available on qualifying orders. Check our current shipping threshold at checkout. Express shipping is available as an upgrade for faster delivery.

Can I return or exchange my order?

We offer a 14-day return guarantee. If your item arrives damaged or is not as described, contact us within 14 days of delivery at support@dokit-studio.com with your order number and photos. We will arrange an exchange or full refund. Please note that crystals are natural and slight variations in color and texture are expected and not considered defects.

Packaging and Gifts

How does my order come packaged?

Every DoKit order arrives in elegant gift-ready packaging including: a keepsake jewelry box, a rainbow affirmation card, a Clear Quartz chip to amplify your crystal intention, and a white sage bundle for energy cleansing. Each piece is energy-cleansed before shipping.

Is DoKit packaging good for gifts?

Yes! All orders arrive in beautiful gift-ready packaging — no extra gift wrapping needed. We can also include a personalized message card. Simply leave your message in the order notes at checkout. Our crystal sets and bracelet bundles make especially meaningful gifts.

Still have questions?

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